Apollo Design | Smart Color® Troubleshooting

All troubleshooting procedures should begin with an LED and cable connection check. DMX cables are often the cause of scroller problems.

Symptom:	Possible Cause:	Solution:
MXR fails to start and home.	Power from power supply.	Verify that the power supply is on. Verify that XLR pinout is compatible. Verify 4 pin cable is good.
MXR fails to respond to DMX.	DMX control signal not connected.	Verify that DMX is present from console to power supply. Verify 4 pin cable is good.
MXR display window flashes.	DMX control signal not connected.	Verify that DMX is present from console to power supply.
MXR operates irratically.	Faulty DMX.	Verify that 4 pin cable runs from last MXR back to power supply. Verify that DMX terminator is being used on the last DMX device in the control circuit.
MXR resets intermittently.	Insufficient power.	Check that limits per power supply or per cable has not been exceeded.
MXR resets intermittently.	Reset channel programmed.	Check to see if DMX informatiion might have been programmed accidently for the DMX reset channel.
Gel string will not travel completely.	Worn gel string.	Check to see if gel strings are old to the end of header or tail and heat damaged. Replace.
Color is inconsistent with other.	Reset required.	Reset from console, power supply MXRs or MXR.

Apollo Design Technology, Inc.
4130 Fourier Drive
Fort Wayne IN, 46818
Phone (+1)260-497-9191 Fax (+1)260-497-9192